austinadministrative | Help Desk Analyst in Dallas, TX

Help Desk Analyst

  • Robert Half Technology
  • $53,565.00 - 94,660.00 / Year *
  • 2010 Flora St
  • Dallas, TX 75201
  • Full-Time



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Ref ID: 04860-#######390

Classification: Account Executive/Staffing Manager

Compensation: DOE

One of our clients is looking for a Help Desk Analyst to join their team! If interested, please email me at [Click Here to Email Your Resum ]
Qualifications: High School diploma, GED, or equivalent work experience Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. Responsibilities: Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications Answers and documents all help desk calls related to specific software applications and computer hardware. Provides end-user support for specific software applications. May assist with some hardware issues. Creates and terminates new users related to specific software applications. Creates and updates user security access. Monitors servers and users to ensure that the systems are operational. Informs Information Technology Services of any operational problems. Conducts system maintenance on network. Reviews software literature for any software updates and upgrades. Performs other duties as assigned. No formal supervisory responsibilities in this position.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-###-#### to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.